We know that every smile is unique and that teeth whitening results can vary depending on numerous biological factors (age, enamel, dentine...), structural factors (type of discolouration, dental restorations...) and lifestyle factors (oral hygiene, food and drink choices...). There are therefore many individual factors beyond our control. Anyone who sells teeth whitening kits as though they were tins of peas, promising miracles, is nothing more than a charlatan.
That is why we have introduced our Support Guarantee: enhanced support to help you benefit from the most suitable treatment protocol for your teeth, at no additional cost (except delivery charges where necessary). This guarantee applies exclusively to the PAP+ at-home teeth whitening kit (for private customers only).
Our commitment: 3 pillars for your smile
1. A gentle and effective primary treatment
Our PAP+ teeth whitening kit features an exclusive formula, developed following 2 years of research and manufactured in France, without peroxide, for visible effectiveness while respecting the sensitivity of your teeth.
2. Personalised support from our team
If, after using your PAP+ kit for at least 10 days in accordance with the instructions for use, you do not notice any visible results, you must contact our team for a halfway review. It is very likely that the standard protocol is not suitable for your teeth and needs to be adapted to achieve the expected results.
3. A tailored supplementary treatment protocol
If, after following our recommendations and using your entire PAP+ kit over 20 days, you still do not notice any visible results (unlikely, unless you wear braces 😉), we will offer you a second treatment with a different whitening agent free of charge.
Our aim is to provide the best possible support to help you whiten your teeth. However, as mentioned at the beginning of this article, results depend on many factors. For example, if you have not had your teeth scaled beforehand, this may cancel out any effect of the whitening gel. That is why it is essential for us to discuss your experience with you if you do not achieve visible results.
If you visit a dentist, the first thing they will do is scale your teeth to ensure that the gel they use will be 100% effective on your teeth.
Please note: a result that is not visible to the naked eye does not necessarily mean that your teeth have not become lighter. Differences in colour are very subtle, and it can sometimes be difficult to determine the precise shade of your teeth.
How can you benefit from the Support Guarantee?
> Step 1: take a photograph before starting your treatment
We will need photographs to track changes in the shade of your teeth.
Take a front-facing photograph with your mouth open and your teeth visible, in a well-lit place (preferably in natural light).
Make sure that date and time recording is enabled on your smartphone so that the photo files contain the date and time they were taken.
> Step 2: use your PAP+ kit according to the protocol
- Carefully follow the instructions for use supplied with your kit.
- Use the product for 10 consecutive days, with one 15-minute treatment each day.
- Follow the hygiene and application recommendations.
> Step 3: after 10 days, contact our team
After 10 days, if there are no visible results, contact our team using the contact form.
Take another photograph under the same conditions as at the start of your treatment (same location, lighting and distance).
Remember to send us:
- Your order number.
- A brief description of your routine for teeth whitening and your habits (coffee, tea, tobacco use, etc.).
- The 2 photographs taken: at the start of your treatment and after 10 days of use.
Our team will review your feedback within 2 working days and get back to you with:
- Additional questions, if necessary.
- Personalised advice to optimise your care routine.
You can continue your treatment up to a total of 20 days, following the updated instructions from our team.
> Step 4: after the 20 days, contact our team again
After 20 days, if your teeth have still not become lighter, contact our team again using the contact form.
Take another photograph under the same conditions as the previous 2 (same location, lighting and distance).
> Send us:
- Your order number.
- Your photograph after the 20-day treatment.
- A brief description of your experience after following the recommendations provided by our team halfway through the treatment.
> Our team will review your information again within 2 working days and get back to you with:
- A new protocol with a new whitening agent.
- Personalised advice to optimise your treatment protocol.
Terms and limitations of the support
Validity period
The support can be activated within 30 days of receiving your PAP+ kit order.
Eligibility
- You must have consulted a dentist to check that your oral health will not compromise the effectiveness of the treatment.
- You must have used the PAP+ kit in accordance with the instructions for use for 20 days.
- You must have contacted our team after 10 days (halfway through the treatment) for a review.
- You must provide dated photographs of sufficient quality for assessment. Feel free to take several.
- Limited to one activation per customer and per order.
Scope
This guarantee gives you free access to enhanced support and, if necessary, a supplementary treatment protocol.
You will be responsible for the delivery charges for the supplementary treatment. Tracked postal delivery within mainland France costs €3.90, including VAT.
Exclusions
- Non-vital teeth, severe fluorosis, crowns, veneers, bridges or deep internal stains that do not respond to cosmetic whitening treatments.
- Poor oral hygiene: significant tartar or plaque build-up that prevents the gel from making effective contact with the enamel.
- Uncontrolled severe tooth sensitivity, active gingivitis or periodontitis.
- Pregnancy, breastfeeding or being under 18 years of age (in accordance with regulations).
Visit your dentist to ensure that your teeth are in the best possible condition for teeth whitening.
FAQ – Support Guarantee
Why do you offer a Support Guarantee?
Because teeth whitening is an individual process that depends on many factors (enamel type, diet, type of discolouration, hygiene). We support you to maximise your chances of achieving a visible result. Isn't that what you came here for?
Do I need to have consulted a dentist to benefit from the support?
Yes, a prior dental consultation is required to assess your oral health. An examination can identify tooth decay, gingivitis, excessive tartar or any contraindication that could compromise the effectiveness of the treatment or aggravate existing problems.
What happens if I still do not achieve results with the second treatment protocol?
Our team will contact you to assess your situation and guide you towards professional solutions. Our products fall within the scope of cosmetics, and your teeth may require higher concentrations of whitening agents. We will remain by your side to provide the best possible advice.
Can I activate the guarantee if I have only used my kit for 5 days?
No. To enable us to assess the effectiveness of the product on your teeth, you must follow the protocol for at least 10 days, in accordance with the instructions for use supplied with the product.
Are photographs compulsory?
Yes, they are the only objective evidence available remotely of the health of your teeth and the progress of your whitening treatment. Without photographs, we will unfortunately be unable to activate your guarantee.
Can this guarantee be combined with other promotional offers?
Yes, the Support Guarantee is automatically included with our PAP+ teeth whitening kit, regardless of the current offer or promotion.
In summary
✓ Have you used your PAP+ kit for 20 days?
✓ Have your teeth not become lighter?
✓ Have you contacted our team?
→ We will send you a new whitening agent.
